Shipping Policy

At Neel Kiran Sales, we understand that ordering a safe is not like ordering a regular product. Safes and heavy security products need careful handling, secure packaging, and reliable logistics, especially for deliveries across Rajasthan. We take pride in ensuring every dispatch is planned properly so your product reaches you safely and in the right condition.

Shipping Details

Shipping Destinations

• We primarily deliver across Rajasthan, including major cities and serviceable pincodes in surrounding regions (where available).
  
• Delivery availability depends on your pin code serviceability and local logistics access.
  
• Please confirm serviceability by entering your pin code on the product page (if available) or contacting our team before placing the order.

Dispatch Location

• Orders are dispatched from our dispatch point in Rajasthan / Bikaner or from a partner warehouse (depending on product availability and delivery route).
  
• Some specialised products may be shipped from a separate stock location based on availability.

Delivery Details

Estimated Delivery Timeline

• Estimated delivery timelines (if shown) are mentioned on the product page.
  
• These timelines are indicative and may vary based on:
  
  1) Product weight and size
  
  2) Delivery location and route access
  
  3) Courier availability in your area
  
  4) Handling requirements for heavy shipments

We will share updates if there is any delay beyond the expected timeline.

Heavy / High-Value Shipments

Safes are heavy and high-value items, so:

• Heavy or high-value products may have additional shipping/handling charges depending on:
  
  1) Weight category
  
  2) Distance and location
  
  3) Insurance (if opted/required)
  
  4) Special handling (where needed)

For exact estimates, please contact our team before placing the order.

Special Notes for Installation / Handling

• In many locations, delivery is ground-floor drop-off unless specifically arranged otherwise.
  
• If the safe needs delivery to an upper floor, basement, or inside-premises placement, additional handling may apply depending on building access, lift availability, and entry width.
  
• If you need placement support, share:
  
  1) Floor level
  
  2) Lift availability
  
  3) Entry width constraints
  
  4) Any building restrictions

Our team will guide you on what is feasible.

External Factors That Can Affect Delivery

Delivery timelines may be affected due to circumstances beyond our control, including:

• Courier delays or route disruptions
  
• Weather conditions (especially in peak seasons)
  
• Local restrictions, strikes, or shutdowns
  
• Remote-area delivery constraints

We will keep you updated as much as possible.

Delivery Address Changes

• Address changes can only be considered before the order is dispatched.
  
• Any change is subject to serviceability at the new pin code.
  
• To request an address update, contact us at: nksgunnebo@yahoo.co.in

Order Cancellations

• Order cancellation requests are only accepted before dispatch.
  
• To cancel an order, email us at: nksgunnebo@yahoo.co.in
  
• Once dispatched, cancellations may not be possible because heavy shipments are locked into logistics movement.

Order Updates & Communication

• Order confirmation and shipping updates will be shared on:
  
  1) Email address provided at checkout, and/or
  
  2) Phone/WhatsApp updates (if applicable)

Damage / Issue Reporting

We request customers to check the package at delivery and inform us quickly if there is any issue.

• If you receive a product with visible packaging damage or product concerns, notify us within 24 hours of delivery.
  
• Please share:
  
  1) Order details
  
  2) Issue description
  
  3) Clear photos/videos of packaging and product

This helps us coordinate faster resolution with the logistics partner.

Disclaimer

Policies are subject to change without prior notice. In case of any discrepancy, our Terms & Conditions will prevail.

Refund & Cancellation Policy

Effective Date: 25th December 2025

At Neel Kiran Sales, we deal in security products like safes and safe-related solutions where product condition, handling, and installation compatibility matter a lot. Because these are heavy, high-value, and security-sensitive items, returns and refunds are governed by stricter checks than regular retail products.

Please read this policy carefully before placing an order.

1) Order Cancellation Policy

Cancellation Before Dispatch

• Orders can be cancelled only before dispatch.
  
• To request cancellation, please contact us immediately at nksgunnebo@yahoo.co.in with:
  
  1) Order ID
  
  2) Name and contact number
  
  3) Reason for cancellation (optional but helpful)

Cancellation After Dispatch

• Once the order has been dispatched, cancellation is not possible.
  
• This is because heavy shipments get assigned to logistics movement and secure handling processes.

2) Return & Refund Policy (Important)

No Return on Non-Defective Products

Due to the nature of security items, we do not accept returns for reasons such as:

• Change of mind
  
• Wrong selection by customer (capacity/size/lock type chosen incorrectly)
  
• Aesthetic preference after delivery
  
• Delivery delays caused by external logistics factors
  
• “Ordered by mistake” after dispatch

We strongly recommend confirming product specifications before ordering. If you are unsure, our Rajasthan team can guide you on selection.

3) When Return / Replacement May Be Considered

Return or replacement may be considered only in the following cases (subject to verification):

A) Transit Damage (Verified)

If the product is damaged during delivery or shows visible breakage due to transit.

B) Wrong Product Delivered

If the delivered product does not match the order details (model/size/category mismatch).

C) Manufacturing Defect (Verified)

If the product has a functional defect that is confirmed by our team or authorised support process.

Note: Minor scratches, packaging dents, or cosmetic marks that do not affect function may not qualify as defects, especially for heavy goods handled in transit. We still advise reporting everything quickly so we can evaluate properly.

4) Reporting Timeline (Strict)

To request return/replacement support:

• You must notify us within 24 hours of delivery for:
  
  1) Transit damage
  
  2) Wrong product delivered
  
• You must notify us within 48-72 hours of delivery for:
  
  1) Functional issue noticed at first use (where applicable)

Please email nksgunnebo@yahoo.co.in with:

• Order ID / Invoice
  
• Clear photos of:
  
  1) Outer packaging (all sides)
  
  2) Product condition
  
  3) Damage area (close-up + wide shot)
  
• Unboxing video (if available, strongly recommended for heavy shipments)
  
• A short description of the issue
  

5) Approval & Pickup Process

• Every request is subject to verification and approval by Neel Kiran Sales.
  
• If approved:
  
  1) We may arrange a reverse pickup where available, OR
  
  2) In locations where reverse pickup is not serviceable, you may be asked to send the product back as per our instructions.

Return Condition Requirement

If return pickup is approved, the product must be:

• Unused (where applicable), undamaged beyond the reported issue
  
• Packed securely (preferably in original packing)
  
• With invoice and labels (if provided)

6) Refunds (If Approved)

Refunds are processed only if:

• The return is approved, and
  
• The product passes inspection after it is received back (or defect/wrong item is verified as per our process)

Refund Timeline

• After confirmation, refunds are typically initiated within 3-7 working days
  
• Final credit timelines may depend on the payment provider/bank and can take additional working days

Refund Mode

• Refunds are issued to the original mode of payment only
  
• Cash refunds are not provided
  

7) Shipping & Handling Charges

• Shipping/handling charges (if applied) are generally non-refundable, unless:
  
  1) Wrong product was delivered, OR
  
  2) Transit damage is confirmed and approved, OR
  
  3) Cancellation was approved before dispatch

For heavy shipments, any special handling charges (if applicable) may be non-refundable once dispatch is initiated.

8) COD Orders (If Offered)

If Cash on Delivery (COD) is offered on selected items:

• COD availability may vary by pin code and product type
  
• If a COD order is refused at delivery, the customer may be liable for forward shipping and return logistics cost, depending on the courier terms and product category

9) Failed Delivery / Customer Unavailable

If delivery fails due to:

• Incorrect address
  
• Repeated unavailability
  
• Refusal to accept delivery
  
• Incomplete delivery access (building restrictions not informed)

then re-delivery may require additional charges, and return/refund requests may not be accepted unless specifically approved.

10) Final Decision & Policy Updates

• Neel Kiran Sales reserves the right to take the final decision on return/refund cases based on verification and evidence.
  
• Policies may change without prior notice, and the latest policy posted on the website will be applicable.

11) Contact Us

For cancellation, return, or refund support:

Neel Kiran Sales

Address: Gangashahar Road, Bikaner - 334001, Rajasthan, India

Email: nksgunnebo@yahoo.co.in

Phone/WhatsApp: +91 94141 42799

Terms of Service (Neel Kiran Sales)

Effective Date: 25th December 2025

These Terms of Service (“Terms”) govern your access to and use of the Neel Kiran Sales website (“Site”) and any order placed through the Site. By browsing, using, or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use the Site or place an order.

1) About Neel Kiran Sales

Neel Kiran Sales (“Company”, “we”, “us”) supplies security products such as safes and related storage solutions. Because these products can be heavy, high-value, and security-sensitive, certain rules around delivery, inspection, and returns apply.

Business Address: Gangashahar Road, Bikaner - 334001, Rajasthan, India

Support Email: nksgunnebo@yahoo.co.in

Support Phone/WhatsApp: +91 94141 42799

2) Definitions

• “Customer”, “you”, “your”: Any person who visits, browses, or places an order on the Site.
  
• “Products”: Items listed on the Site, including safes and other security storage products.
  
• “Order”: A request placed by you to purchase Products through the Site.
  
• “Site”: The website and its pages, content, and checkout system.

3) Eligibility

You must be 18 years or older and legally capable of entering into a binding contract to use this Site and place orders. By placing an order, you confirm you meet these requirements.

4) Account, Contact Details & Security

If you create an account or submit information through the Site:

• You are responsible for keeping your login credentials secure (if applicable).
  
• You agree to provide accurate contact and delivery details.
  
• You must notify us immediately if you suspect unauthorized access or misuse.

5) Product Information & Accuracy

We aim to present Product information (dimensions, features, usage guidance, images, descriptions) as accurately as possible. However:

• Product images are for representation and may differ slightly due to lighting, screen variations, or packaging updates.
  
• Specifications may change if a supplier updates a model or packaging. If a material change affects your order, we will inform you where possible.

If you are unsure about suitability (size, placement, lock type, usage), you should contact us before ordering.

6) Pricing, Taxes & Payment

• Prices are shown in INR (₹) unless stated otherwise.
  
• Prices may be inclusive or exclusive of applicable taxes depending on what your checkout displays.
  
• Payment methods available will be shown at checkout (UPI/cards/netbanking/wallets or others as enabled).

We reserve the right to correct pricing/typographical errors. If an incorrect price is displayed and your order is affected, we may cancel the order and refund any paid amount.

7) Orders, Acceptance & Availability

• All orders are subject to acceptance by Neel Kiran Sales.
  
• An order is considered accepted only after successful payment (for prepaid) and confirmation/processing.
  
• Products are subject to availability. If an item becomes unavailable after ordering, we will inform you and refund the amount paid for that item/order as applicable.
  

We reserve the right to refuse or cancel orders in cases such as:

• Suspected fraud or misuse
  
• Incorrect/incomplete delivery details
  
• Bulk/high-risk orders that require verification
  
• Operational constraints impacting safe delivery

8) Delivery, Access Requirements & Risk Transfer

Delivery Coverage

We deliver to serviceable pincodes shown at checkout (or confirmed by our team).

Important Access Requirements (Heavy Goods)

For heavy or bulky items, you are responsible for ensuring:

• Vehicle access to the delivery point
  
• Building/society permissions (if any)
  
• Lift availability (if applicable)
  
• Safe path clearance (stairs/ramps/entry width)

If delivery fails due to access restrictions, rescheduling or return logistics may involve additional charges.

Delivery Timelines

Delivery timelines are estimates and may vary due to:

• Courier operations
  
• Local restrictions
  
• Weather, strikes, route delays
  
• Peak-season load

Risk Transfer

Risk of loss transfers to you:

• Upon delivery to your address as per courier proof-of-delivery, or
  
• As per applicable law if different in your case

9) Inspection on Delivery (Mandatory)

Because these are security items, we strongly recommend:

• Checking packaging at delivery
  
• Recording an unboxing video (recommended for high-value/heavy items)
  
• Inspecting for visible damage or mismatch before installation/usage

If there is visible transit damage, report it immediately as per the Refund & Cancellation Policy.

10) Cancellations, Returns & Refunds

Cancellations, returns, replacements, and refunds are governed by our Refund & Cancellation Policy and are part of these Terms.

Key principles (summary):

• Cancellations are allowed only before dispatch.
  
• No returns for change-of-mind on security/heavy goods, except where explicitly approved under the policy.
  
• Return/replacement may be considered only in verified cases such as transit damage, wrong product delivered, or verified manufacturing defect, subject to timelines and evidence.

For full details, refer to the dedicated policy page:

Refund & Cancellation Policy (link it on your store)

11) Warranty & Service (If Applicable)

If a Product includes a manufacturer/service warranty:

• Warranty coverage, duration, and exclusions will be as per the product documentation or invoice notes.
  
• Warranty typically does not cover damage caused by misuse, mishandling, unauthorized modifications, or incorrect installation conditions.

If you offer your own service support/AMC, keep that as a separate policy page (recommended).

12) User Conduct

You agree not to:

• Use the Site for unlawful purposes
  
• Interfere with Site operations or attempt hacking/malware injection
  
• Abuse, threaten, or harass staff, support, or delivery partners
  
• Impersonate another person or submit false information

We may refuse service, cancel orders, or restrict access if misuse is detected.

13) Third-Party Services

We may use third-party services such as:

• Payment gateways
  
• Shipping/logistics partners
  
• Analytics/marketing tools

Their services are governed by their own policies. We are not responsible for third-party downtime or performance, but we will assist in resolution where reasonably possible.

14) Intellectual Property

All website content, including logos, images, product copy, icons, layouts, and designs are owned by Neel Kiran Sales or used under license. You may not copy, reproduce, or use it commercially without written permission.

15) Disclaimers

To the maximum extent permitted by law:

• Products are provided “as available” and “as described”.
  
• We do not guarantee uninterrupted access to the Site.
  
• We are not responsible for delays or failures caused by external events beyond our control (courier disruptions, natural events, regulatory restrictions, etc.).

16) Limitation of Liability

To the extent permitted by law:

• Our total liability for any claim related to your order will not exceed the amount you paid for the specific Product(s) involved.
  
• We are not liable for indirect, incidental, special, or consequential losses (including loss of business, profit, data, or reputation).

This does not limit rights that cannot be excluded under applicable law.

17) Indemnity

You agree to indemnify and hold Neel Kiran Sales harmless from claims, damages, losses, or expenses arising from your misuse of the Site, breach of these Terms, or unlawful activity.

18) Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Dispute Resolution

• Parties will first try to resolve disputes amicably within 30 days of written notice.
  
• If unresolved, disputes will be subject to the courts at Bikaner, Rajasthan, unless applicable law requires otherwise.

19) Changes to These Terms

We may update these Terms occasionally. Updates will be posted on the Site with a revised Effective Date. Continued use after changes means you accept the updated Terms.

20) Contact

For questions about these Terms or your order:

Neel Kiran Sales

Gangashahar Road, Bikaner - 334001, Rajasthan, India

Email: nksgunnebo@yahoo.co.in

Phone/WhatsApp: +91 94141 42799

Terms & Conditions (Neel Kiran Sales)

Effective Date: 25th December 2025

Welcome to Neel Kiran Sales. These Terms & Conditions (“Terms”) govern your use of our website (“Site”) and any interaction, enquiry, or order placed through it. By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Business Address: Gangashahar Road, Bikaner - 334001, Rajasthan, India

Support Email: nksgunnebo@yahoo.co.in

Support Phone/WhatsApp: +91 94141 42799

1) Eligibility

The Site is intended for users who are 18 years and above. If you are under 18, you are not permitted to use this Site or place an order.

2) Intellectual Property Rights

Unless stated otherwise, all content on this Site including text, images, graphics, product descriptions, design elements, logos, and other materials is the intellectual property of Neel Kiran Sales and/or its licensors. All rights are reserved.

You are granted a limited, non-transferable license to access and view the Site content for personal, non-commercial use only.

3) Restrictions

You are strictly restricted from the following:

• Republishing Site content in any media without permission
  
• Selling, sublicensing, or commercializing any Site content
  
• Publicly performing or displaying Site content for commercial purposes
  
• Using the Site in any way that could damage the Site, its systems, or user experience
  
• Using the Site in violation of applicable laws and regulations
  
• Engaging in automated data collection (data mining, scraping, harvesting, etc.)
  
• Using the Site for unauthorized advertising, promotions, or marketing
  
• Attempting to gain unauthorized access to our servers, checkout, or user data

We may restrict or terminate access to parts of the Site (or the full Site) at our sole discretion, without notice.

If user credentials are issued to you, they are confidential. You are responsible for maintaining their security.

4) User-Generated Content

“Your Content” refers to any audio, video, text, images, reviews, or other material you submit through the Site.

By posting Your Content, you grant Neel Kiran Sales a non-exclusive, worldwide, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it for business and marketing purposes.

You confirm:

• Your Content is original or you have legal rights to use it
  
• Your Content does not violate any third-party rights
  
• Your Content is not unlawful, defamatory, abusive, or misleading

We reserve the right to remove any content at our discretion without prior notice.

5) No Warranties

This Site is provided “as is,” with all faults, and Neel Kiran Sales makes no express or implied warranties regarding the Site or the materials on it.

Nothing on this Site constitutes professional, legal, or technical advice. You should verify product suitability (dimensions, placement, access, usage) before ordering.

6) Limitation of Liability

To the maximum extent permitted by law, Neel Kiran Sales (including directors, employees, and affiliates) shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Site.

Where liability cannot be excluded under applicable law, our total liability (if any) shall be limited to the amount paid by you for the relevant product/order.

7) Indemnification

You agree to indemnify and hold harmless Neel Kiran Sales against any claims, losses, liabilities, damages, costs, and expenses arising from:

• Your breach of these Terms
  
• Your misuse of the Site
  
• Your violation of any law or third-party rights

8) Severability

If any provision of these Terms is found invalid or unenforceable under applicable law, that provision will be severed, and the remaining provisions will remain valid and enforceable.

9) Changes to These Terms

We may revise these Terms at any time without prior notice. By continuing to use the Site, you agree to the latest version. We recommend reviewing this page periodically.

10) Assignment

Neel Kiran Sales may assign, transfer, or subcontract its rights and obligations under these Terms without notice.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

11) Entire Agreement

These Terms constitute the entire agreement between you and Neel Kiran Sales relating to your use of the Site and supersede all prior communications and understandings.

12) Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts in Bikaner, Rajasthan, India.

13) Contact

For questions about these Terms or anything on the Site, contact:

Neel Kiran Sales

Gangashahar Road, Bikaner - 334001, Rajasthan, India

Email: nksgunnebo@yahoo.co.in

Phone/WhatsApp: +91 94141 42799